SoSH Subscription Q&A

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AlNipper49

Huge Member
Dope
SoSH Member
Apr 3, 2001
44,855
Mtigawi
See this thread instead for current information (as of the Nov 2015 board move).

If you are a member and are having issues
Open up a ticket here ==> SoSH Support. Try not to email or PM folks -- a lot of our emails are not monitored on a regular basis. We used to have some issues with the subscription system, which have since been resolved.

If you are an unsubscribed member and would like to subscribe
Click here SoSH Subscriptions

I am a member but I can't post everywhere
Then you are probably not subscribed. Please subscribe using the link above. 100% of subscription revenue goes to paying for server costs, hosting and software. Anything left over is sent to the charity of SoSH's choosing annually.

I am an approved member but can't afford a subscription
That's no problem, just PM a Dope/Mod of your choice and we can manually approve your account.

I am 12
We post lots of bad stuff. Like a real lot. Come back in 6 years. Over 18 and above. If you sneak in and get caught by mom then only you are to blame. You should be outside playing anyways.
 
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AlNipper49

Huge Member
Dope
SoSH Member
Apr 3, 2001
44,855
Mtigawi
Might need to reiterate -- this is the *only* way that I can respond to you about account issues. There are just too many other avenues (multiple emails, PMs, etc) that exist that I can't keep track of issues otherwise, and was going crazy trying to.

I check in on tickets once a week so you might not get a response right away, but you will.
 

Orange Julia

kittens kitttens kittens kittens
Lifetime Member
SoSH Member
Dec 13, 2006
13,828
NatsTown!
I don't mind paying twice (i actually paid three times, and disputed two, one was refunded) but i want my premier back and my bigger inbox please. and a pony.
 

Kramerica Industries

Member
SoSH Member
Jul 17, 2006
1,031
nh
I got an email today stating that my payment didn't go through for my subscription because of a failed credit card.

I looked it up in my checking and it says the payment went through on April 16th

Help?
 

Kremlin Watcher

Member
SoSH Member
Sep 20, 2005
5,233
Orleans, MA
Help. My sub remains screwed up even though I have received confirmation of payment. I have been relegated to "Member" status and can't post in a number of forums. Can I please please please get my old membership status back so I can post again. Thanks.
 

AlNipper49

Huge Member
Dope
SoSH Member
Apr 3, 2001
44,855
Mtigawi
get a refund from paypal then subscribe again. This happens from the paypal side and why the system sucks so much.

Here is how to get a refund from paypal


o Log into your paypal account
o Find the transaction id from the payment (for instance, 4H679114VV008252X)
o Visit https://www.paypal.com/us/cgi-bin/webscr?cmd=_complaint-view
o Click the "report a problem" tab
o Click the "report a problem" button
o Click "item dispute" NOT "unauthorized transaction", even if you believe we charged you without your permission. We did not. Paypal does not allow this to happen. PM a Geek for more information.
o Enter in the transaction ID
o Choose "I haven't received my item"
o Choose "Virtual Goods - delievered automatically"
o In the box to explain, type "There was an error with the automatic subscription creation on sonsofsamhorn.net"
 

AlNipper49

Huge Member
Dope
SoSH Member
Apr 3, 2001
44,855
Mtigawi
try again, someone trying locked up the system on paypal's side, they disabled us.

You guys, you REALLY need to open support tickets. I cannot track everyone's requests in the four or five different threads that we have going for random site questions. I wish there was a better way but I have a day job and there really isn't a better way to track stuff.
 

cjdmadcow

Member
SoSH Member
Jul 16, 2005
1,477
St Albans, UK
Hi
I sent a support request regarding my subscription on Jan 23 and received the automated response but I've not heard anything since. Can someone look into it please as I've not had access to most of the site since my previous subscription ended in October.

Thanks
 

loshjott

Member
SoSH Member
Dec 30, 2004
14,946
Silver Spring, MD
I'm in the same boat. Looks like my subscription expired early March and for some reason I wasn't automatically re-upped by PayPal like I have been in past years.
 
I'd like to resubscribe. I will send a support request.
 
EDIT: Just renewed via Paypal payment.
 

redsahx

Member
SoSH Member
Sep 26, 2007
1,455
LF Pavillion
I tried a SoSH support ticket a few weeks ago but haven't heard back yet so I will just post it here as a bump.

I received two charges for subsciption renewal on my credit card back in May: 1 via Paypal, 1 from SonsofSamHorn.net. Looking back I received an email invoice from the site and went in and renewed that way, and I'm guessing the Paypal payment for automatic renewal still kicked in. Is there a means of getting credited back for one or the other?

Thanks
 

75cent bleacher seat

Well-Known Member
Gold Supporter
SoSH Member
Will my subscription expire ? I paid for a sub at the net.store prior to receiving an invoice as I was unsure if I would get one and didn't want my sub to expire.  I have since received an invoice. If it goes unpaid then what?  Entered a ticket several days ago but no response as yet.. Sorry for any inconvenience.
 

VORP Speed

Member
SoSH Member
Apr 23, 2010
6,633
Ground Zero
I've been trying to enter a credit card to renew my subscription and I keep getting a message that I didn't enter an expiration date. In the meantime, I received a paypal invoice and I didn't act quickly enough to update my credit card info and it expired. Now I seem to be locked out of posting in most forums and can't figure out a way to pay to renew.
Appreciate any help, sorry for the hassle.
 

AlNipper49

Huge Member
Dope
SoSH Member
Apr 3, 2001
44,855
Mtigawi
cancel the sub in paypal and request a refund.  In tems of credit card we use a pretty reputable place so it might just be something with certain cards... either way, i'll get you fixed for now
 

VORP Speed

Member
SoSH Member
Apr 23, 2010
6,633
Ground Zero
AlNipper49 said:
cancel the sub in paypal and request a refund.  In tems of credit card we use a pretty reputable place so it might just be something with certain cards... either way, i'll get you fixed for now
 
Thanks, Nip
 

75cent bleacher seat

Well-Known Member
Gold Supporter
SoSH Member
Not related to my sub here (which I've managed to screw up each time along the way) I recently discovered one must update their credit card expiration date with Paypal otherwise they no longer honor it.  Guess it makes sense but they seem to be the only ones who have required me to do so.  Then again, I tend to miss shit like that.
 

mauidano

Mai Tais for everyone!
SoSH Member
Aug 21, 2006
35,657
Maui
And same here...unable to post only on the main board.  Set up a support ticket last week but no reply yet. Subscription renewed automatically last month as usual but this issue popped up right away. I'm missing out on all the reindeer games.
 

GoJeff!

Member
SoSH Member
May 30, 2007
2,011
Los Angeles
I can't post in some areas- just noticed in Blind Leading the Stupid. I'm pretty sure I'm subscribed; I saw a paypal charge a few month ago
 

JoePoulson

Well-Known Member
Gold Supporter
SoSH Member
Feb 28, 2006
2,755
Orlando, FL
I'm having the same issue as stated above with the registering a credit card on the site.  My subscription ended this month, and I see the invoice, but it has expired.  Please let me know how I can go about renewing as I'd like to continue to support the site!
 

Ishmael45

Member
SoSH Member
Apr 16, 2013
136
Connecticut
Poulsonator said:
I'm having the same issue as stated above with the registering a credit card on the site.  My subscription ended this month, and I see the invoice, but it has expired.  Please let me know how I can go about renewing as I'd like to continue to support the site!
 
I had the same issue and went here.  Purchasing it through the store appeared to work.
 

Haunted

The Man in the Box
SoSH Member
Aug 23, 2006
6,196
I get:

500 Internal Server Error

when trying to access the store so that I may subscribe.
 

TFP

Moderator
Moderator
SoSH Member
Dec 10, 2007
20,380
Subscriptions are dead right now with the move to the new board. More info to come soon about how we'll be raising/collecting money from everyone.
 

C4CRVT

Member
SoSH Member
Feb 29, 2008
3,076
Heart of the Green Mountains
I think Nip mentioned that subscription thing is broken for the time being. They're working on getting a new system on line after they get some of the other bugs worked out with the new system.
 

rembrat

Member
SoSH Member
May 26, 2006
36,345
The dark gray used for the Silver Banner is an eyesore. Lighten that shit up, Nipper.
 
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