F$%^ You, Time Warner Cable
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rembrat said:
You'll probably be just fine plugging it in without resetting it to factory. I'm sure the ISP tech support people would probably tell you to reset the router, but I'd give it a shot as is before going through that process.
Just make sure to power down the router first. You should plug in the new modem, let it lock on (the lights on the front should stabilize with several of them solid and maybe two flickering with the the lights above or next to them solid... depends on the model) then plug the network cord into the modem and the input on the router before finally plugging in the power for the router. This should remove any cached information from the previous modem and allow the devices to connect fresh.
Bumping this for more infuriating TWC issues. The internet speed in my building slows to a crawl during peak usage hours while during the day it's totally fine. It's essentially shitty dial up service by 10pm. After doing a lot of process of elimination I'm 99% sure it's TWC and not my computer, modem, or router. TWC admits that they may have a capacity problem in my area but I don't know much about this. Is it based on usage within my building? My neighborhood?
What, if anything, can I do about it?
One of my neighbors thinks it's that too many people are on Wifi but I find that hard to believe as I've lived in bigger buildings and never had this issue before. But is there something in the router settings that may help?
Any guidance would be appreciated.
What, if anything, can I do about it?
One of my neighbors thinks it's that too many people are on Wifi but I find that hard to believe as I've lived in bigger buildings and never had this issue before. But is there something in the router settings that may help?
Any guidance would be appreciated.
I truly hope someone can help you. I'd hate to see less of you on this site.glennhoffmania said:
Don't worry. I spend most of the work day on here.Yaz4Ever said:
I did. They said I first needed to have yet another appointment and if that doesn't fix it ask them to escalate it. So I posted on my building's message board telling everyone to call and complain.soxhop411 said:
It could be isolated to your building or it could be the entire neighborhood. The "too many people on wifi" suggestion only makes sense if it's too many people on your wifi network. If your neighbor meant that as another way of saying "too many people using broadband internet in the building at the same time" then that has nothing to do with whether they use a wireless connection or a wired one.
If it's the entire building, there's not much you can do beyond harassing TWC until they get a truck out to work on the building, rather than individual apartments. I also have TWC and the service in my previous building was atrocious. Of course, there, they tried to convince my roommates and I that the service we were getting was within acceptable levels and it wasn't until I escalated the problem up a few spots on the food chain that we saw any real improvement. So it sounds like you're at least one step ahead of where we were. My new building has had great service so far, though. Hopefully that continues.
If it's the entire building, there's not much you can do beyond harassing TWC until they get a truck out to work on the building, rather than individual apartments. I also have TWC and the service in my previous building was atrocious. Of course, there, they tried to convince my roommates and I that the service we were getting was within acceptable levels and it wasn't until I escalated the problem up a few spots on the food chain that we saw any real improvement. So it sounds like you're at least one step ahead of where we were. My new building has had great service so far, though. Hopefully that continues.
Not necessarily. In high density living spaces like apartment buildings, often if enough people are using the same wireless channel (6,1, and 11 are thr most common) they can conflict with each other (basically creating bad SNR within your wireless network) causing the wireless components of those networks to not see each other properly. To the OP, have you tried hardwiring your computer to the router to see if the problem persists? If it goes away it may be as simple as changing the channel setting on your router to something less common (i usually have people change it to 3 or 9, something away from the common bands). Theres software out there that will tell you what channel wireless networks in range are set to so you can pick something that is free as well.Snodgrass'Muff said:
One time when I was on the phone with a rep he had me hard wire it and the speed still sucked. But I'm willing to try anything. I'm dumb though so how do I change the wireless channel?
Have you performed a speed test? Here's a link...http://www.timewarnercable.com/en/residential-home/support/speed-test.html.
What level of service are you paying for and what performance is guaranteed? Monitor the performance throughout the day using the speed test and provide those numbers to customer service. I had the same issue and eventually tech support came out and resolved the issue by allocating more bandwidth to my neighborhood.
I have a phone number for customer service at the corporate level...If you want it email me.
What level of service are you paying for and what performance is guaranteed? Monitor the performance throughout the day using the speed test and provide those numbers to customer service. I had the same issue and eventually tech support came out and resolved the issue by allocating more bandwidth to my neighborhood.
I have a phone number for customer service at the corporate level...If you want it email me.
connect to your router via an Ethernet cableglennhoffmania said:
open a web browser and type your router's IP address
Your router will ask for your username and password (usually username: admin, and password: admin).
go to wireless settings and you should be able to change the channel from there
Yeah I've done the speed test many times and told them the results throughout the day. I used to have basic internet but when I threatened to quit they gave me turbo for free. It didn't make a difference.75cent bleacher seat said:
I'm sending you a PM. Thanks.
Thankssoxhop411 said:
I just canceled my TWC and it was the most satisfying, liberating thing I have ever done. Where I am (or was) in NC, TWC is the only game in town and I couldn't go Dish because I'm on the wrong side of my apt. building. Thus began 3 years of frustrating, inexcusable issues. Poor infrastructure, poor customer service, high prices, etc.You name it, it happened to me and was either never fixed or fixed after a lot of hassling/waiting. Leaving North Carolina is worth it if only to escape Time Warner.
rembrat said:
It depends on how the house or apartment is set up. If you have one split that goes to the modem on one side and another splitter that goes to the two cable boxes on the other, it's not going to have an appreciable effect on your download speeds as compared to having a splitter going to the modem on one side and just one box on the other. Where the split occurs is an important detail.
As is the splitter itself. Spliiters have attenuation and also a frequency limit. Make sure to buy a high quality splitter and check the attenuation (it should be written on it somewhere).
Is it only me, TWC in NYC, or everywhere that TBS regularly freezes up, loses volume and generally sucks?
glennhoffmania said:
I have some no-name cable company in Maine and this happens a lot lately where TBS will play the same 5-10 second clip of some show over and over again, freeze, and then start the process again. Must be a TBS thing.
jercra said:
I'm having an issue with my cable now because of a splitter, what should I look for in a high quality splitter? Currently I have a line going into the room with the modem and it's split, one end to the TV, one end to the modem, and both seem to be having signal troubles (sometimes channels fail to load on the cable box and I can get hiccups on internet throughput). I'm completely lost.
You probably dont have enough rf signal coming through that line to support having a splitter in that room. If you know where your other splitters are you may be able to reconfigure them to get more signal to where you need it.MannysDestination said:
Yeah, the less splitters the better. If you're with TWC and you tell me what kind of STB you have I can tell you how to get into diags and look at your signal level. If it's low coming into the house and you have splitters then you'll need to get them to come out and get you a better signal. You could get an amplifier to boost the signal but you'll also boost the noise and end up making other, different problems. In general, look for splitters that have low attenuation and don't have a high pass filter and are rated for at least 1 Gig (Moca is higher so if you have multiroom look for even higher). You could also try replacing the ends of all of your lines in the house. 1 bad end can cascade through your whole system, lowering signal and raising noise.
I would also not suggest customers getting and installing amplifiers themselves, as some of them are not passive devices and will keep things like OnDemand from working. The wrong kind of splitter can even keep the modem from locking on. If you need an amp, a tech should make that determination and install one. They should exhaust all other possibilities first, though.
Edit: Oh and rembrat, you should keep an eye on your internet. The 3.5 leg may have gotten you into working range, but you may still be outside of what your ISP would consider passing levels. Modems are really good at working signals that are outside the recommended range. You can probably take a look at your levels by typing 192.168.100.1 in an internet browser.
Every area and service provider will be a little different but you should be somewhere in the range of 37 to 52 for upstream signal and -10 to 10 for downstream. Signal to noise, if it's shown, should be around 32 or above. If any of the numbers are outside of those ranges or even right on the edge of them, I would call and let them know you've been having problems so they can send a tech out to look for issues with the infrastructure and maybe prevent a deterioration down the road from causing an outage.
Edit: Oh and rembrat, you should keep an eye on your internet. The 3.5 leg may have gotten you into working range, but you may still be outside of what your ISP would consider passing levels. Modems are really good at working signals that are outside the recommended range. You can probably take a look at your levels by typing 192.168.100.1 in an internet browser.
Every area and service provider will be a little different but you should be somewhere in the range of 37 to 52 for upstream signal and -10 to 10 for downstream. Signal to noise, if it's shown, should be around 32 or above. If any of the numbers are outside of those ranges or even right on the edge of them, I would call and let them know you've been having problems so they can send a tech out to look for issues with the infrastructure and maybe prevent a deterioration down the road from causing an outage.
Yeah, that looks pretty stable. Check it at night when you're having issues, though. And it's not a bad idea to take a look once a month or so. Signal can change quickly. Also, yes, if my apartment in Queens is any indication, night time is spotty. I have momentary outages after 1am a couple times a week. Every once in a great while, I'll see outages after 9. I need to have them come out to check it, since I'm in a building with a lot of old wires, but I haven't gotten around to it yet.
Momentary outages after 1AM can also be maintenance on equipment. Headend maintenance is usually starting around 1 AM local time.
Has anybody been able to successfully stream TWC through their Roku? I have added the TWC channel and signed into my TWC account, but whenever I try to play a channel, I get "retrieving" for a moment, and then nothing. Naturally, nobody in the support department knows anything about it.
Yep, I stream through my Roku without issue. If you PM me I may be able to make some things happen to get you going.
After recently starting to charge for "renting" the cable modem, TWC is already raising the price by another $2, up to $5.99, starting next month.
Yeah I just got that notice too. What a bunch of bullshit. $72 a year to rent a modem? But hey, it comes with unlimited tech support whenever it breaks.
and now TWC removes CBS and Showtime from customers' TVs, not a very good week to be a TWC hostage.
and now TWC removes CBS and Showtime from customers' TVs, not a very good week to be a TWC hostage.
For once I am on twc side. CBS is a free channel that you can get over the air for free. So why this hell should I pay more for a channel I can get for free? (It's not like nfln or another channel that needs a cable box to get.)
For once I am on twc side. CBS is a free channel that you can get over the air for free. So why this hell should I pay more for a channel I can get for free? (It's not like nfln or another channel that needs a cable box to get.)
You don't need to pay more. TWC generates $20 billion in revenue and pays only a few billion in transmission fees, including the broadcast networks. It can afford to pony up without passing the costs on to us. All broadcast networks charge the cable companies. You are welcome to watch them for free over the air, but if the cable companies wat to make money off them, they have to pay.soxhop411 said:
Is it possible that TWC is waiting to get closer to the start of football season so that CBS panics when the biggest market in the country won't see any of their games?
If someone wants to switch from TWC tv and internet to FIOS tv and internet, anyone have an idea about what the best package out there would be? I have standard internet (I think it's 20/5) and the middle HD package with the just about all premium channels (mainly interested in HBO, Showtime, Starz). Got it as a new subscriber bundle. With 2 receivers and modem rental and a $25 foreign channel package, it all comes to about 150 a month. I was going to buy a modem to end this bs TWC modem rental extortion, but before I do that I want to see if I can do better with FIOS.
Then fuck them. I hate this company more than any other I've dealt with.
They just tried to raise my package from about $175/month to $210/month. I told them to change it back or I quit.
They just tried to raise my package from about $175/month to $210/month. I told them to change it back or I quit.
glennhoffmania said:
This isn't specific to Time Warner. Every cable company does this because most people don't fight them on it. Usually, when a customer calls up and threatens to leave over it, they'll go back to the old price. Hell, if you call up around renewal time and threaten to leave if they don't lower it from your current rate they'll often cut you a deal of some kind. They're over charging everyone, and they know it. So when customers complain, they have room to work out a "bargain" with them.
The leverage of the customer will only grow as more and more shows become accessible online through services like Hulu Plus or even a la carte platforms like Amazon Instant. People aren't quite as beholden to their cable company as they once were, so they shouldn't be able to negotiate rates more easily.
glennhoffmania said:
The reports I've read say basically the opposite. TWC started the blackout last month because it knew that the closer it got to football season, the more leverage CBS would have. And from all indications, CBS was finally able to extract its pound of flesh, with TWC largely giving in.
So they have TWC TV where you can watch up to 300 channels online or through mobile. I have Cox (which kicks TWC's ass) and I got the user name and password from my parents to use there TWC online thinking that I could get rid of some of my more expensive channels. Of course though once I login it tells me I am outside the "home network" and I end up only being able to view ten channels. Does anyone know if there is a work around to get TWC TV to think I'm in the home network and get all of the channels available?