I've got an Arris cable modem/router unit that came from TWC with my 30Mbps service. My computer (Macbook Air) is located in the same room (roughly 8 feet away from modem/router). For the most part, my Internet connections are strong. My wife, however, is constantly complaining that the wifi won't work for her (also a Macbook Air) and my kids complain that it often goes out on them as well. I'm online 8-10 hours a day and rarely have issues with the wifi going down. To fix the dead zones around the house, I've purchased a wifi extender (for upstairs) and I just bought a powerline adapater that offers a wifi access point as well, but haven't figured out how to get the access point to work, so it's just plugged from the router, through the home electrical, and into an Apple TV via ethernet for now.
I know almost nothing about networking, so I don't have a clue what I'm looking at when I log into my router settings pages online. Because of my complete lack of knowledge, I'm also too afraid to change any of those settings or to go out and buy my own equipment and fiddle with that. TWC customer support sucks, so I'm reaching out (once again) to you guys. Awhile back, I asked questions about it here and had some decent responses followed by TWC finally showing up and it worked well for awhile, but it's been quite awhile since it has run as it should. I'd love to tell TWC to get bent, but my only choices here are TWC or DSL with AT&T. No Fios, U-Verse, Google Fiber, or anything else to choose from - likely why TWC's cs can continue to suck, they know they're the only real game in town.
I'd be happy to post screenshots I've taken of literally every page of the router online settings but I don't know if I should black out anything first. Not that I'm really concerned any of you would do anything nefarious with it, but it's likely stupid to put some of that info out there openly. I took the screenshots so I could revert back to their current settings if I screwed anything up after doing research on Google and here.
Anyone willing to give probably more time than they need to in order to help me fix this? I'm really tired of hearing everyone in the house complain to me that it isn't working as if I have a clue how to fix it.
I know almost nothing about networking, so I don't have a clue what I'm looking at when I log into my router settings pages online. Because of my complete lack of knowledge, I'm also too afraid to change any of those settings or to go out and buy my own equipment and fiddle with that. TWC customer support sucks, so I'm reaching out (once again) to you guys. Awhile back, I asked questions about it here and had some decent responses followed by TWC finally showing up and it worked well for awhile, but it's been quite awhile since it has run as it should. I'd love to tell TWC to get bent, but my only choices here are TWC or DSL with AT&T. No Fios, U-Verse, Google Fiber, or anything else to choose from - likely why TWC's cs can continue to suck, they know they're the only real game in town.
I'd be happy to post screenshots I've taken of literally every page of the router online settings but I don't know if I should black out anything first. Not that I'm really concerned any of you would do anything nefarious with it, but it's likely stupid to put some of that info out there openly. I took the screenshots so I could revert back to their current settings if I screwed anything up after doing research on Google and here.
Anyone willing to give probably more time than they need to in order to help me fix this? I'm really tired of hearing everyone in the house complain to me that it isn't working as if I have a clue how to fix it.