Snodgrass'Muff said:So my internet has been slowly getting worse for about a week and today it stopped working. My modem was going up and down and I wasn't able to connect to any webpages. I finally called to see if they were working on an area problem, which is usually the case in this neighborhood, and the customer support person assured me there were no area problems. I asked if there were any crews working in the area that could be temporarily disrupting my signal. She said no. They had no work scheduled in my neighborhood today. She then told me she was communicating with my modem at that moment with 0% packet loss. I pointed out that I was plugged directly into the modem and was unable to load gmail and she just repeated herself as though it would nullify the fact that my internet was not, in fact, working.
I pointed out that I'd worked as a cable tech before figuring she might stop bullshitting me, but instead she blurted out "I've put your modem on a watch list for the next 24 hours. If your internet stops working call us back. Bye." and hung up. Ten minutes later I hear a screw gun in the hall. There is a full team of TWC techs out there replacing every wire in the building.
Good on them for proactively upgrading the wiring here, but what the fuck? How does your customer support team not have a way of seeing that "Oh, yeah, we have a team in your building today upgrading your wiring. There may be intermittent outages while they complete their work."
I called back and got a supervisor on the line to file a report about the woman who "helped" me, and he just made excuses for her saying that tickets can take 48-72 hours to update in their system, which is bullshit. I'm so incredibly glad Comcast bought them out.
You are talking about a company in the communication business do you really expect them to communicate all that well?