Ed Hillel said:
My 4S got slower with every update before/around the time the 5 was released. When I went into the Verizon store to upgrade to 5, the person there essentially told me that most Verizon employees think they do it intentionally to slow down the phone. Obviously conjecture, but the thought struck me as well, as the phone kept getting slower, even as I freed up memory and cleaned it up. I never got to 7.1.2, so maybe that changed, or maybe it was just a result of poorly constructed updates.
It's clear to me that Verizon reps have no interest in selling the iPhone.
A few months ago I was looking at phones at a Verizon kiosk in my BJs store. I was up front with the guy and told him I was just looking and planned to wait to see what iPhone 6 would offer. He proceeded to slam everything iPhone for the next several minutes. I thought it was a little odd, since they do sell iPhones, but wrote it off as Android fanboyism.
Then a couple weeks ago I went into a full Verizon B&M store just to get my hands on the G3. First thing I noticed was that the iPhones are buried in the back corner literally right next to the dumb phones. As I was looking at the Androids I could overhear a lady who was working with a rep asking a million questions. Mostly "why is this phone better than that phone?" (got a mystery shopper vibe from her). Eventually she asked if she should wait for the new iPhone and "why is iPhone so great?". The rep tells her that the iPhone isn't considered great anymore, ultimately citing proprietary charger as their downfall. I found the whole exchange a little off-putting. Fine, you want to steer customers to higher profit Android devices but it's not that hard to point out a couple of benefits for an item you sell in your store.
Something like... "People like the simplicity of the iPhone and there are advantages if you are also a Mac user, but I think the Samsung S5 would be a better device for you because X,Y and Z".
Anyway, I guess my point is that I wouldn't take a Verizon reps opinion of anything iPhone related as impartial. Try a Google of "carriers hate iPhone" and you get plenty of hits.