Unfortunately, their ticket purchase process seems to be garbage. I was on a waiting list and chosen in the lottery to be able to purchase tickets at 10:00 AM this morning. They have two games in Akron and the email they sent with the link this morning said the July 3rd game was sold out but the July 2nd game was available. I had already set up an account like they asked and followed the link within a minute of them sending it, but nothing would come up on the site when I tried to select July games... even the "Sold Out Events" option didn't bring anything up. I tried multiple browsers on multiple devices with the same lack of results. I called their number, but the person I talked to could only refer me to an email address, so unless they respond to that I'm out of luck.
It is a complete and utter shit-show, and I say that as a fan and ticket holder to a few games over the past 3 years or so.
They have an "insiders club" called the K club. It is $50 per year and got you access to but no promise of getting tickets. It was only $50 for the year, so I jumped in and if it was a bust for me, I would bail next season and not renew. Tickets open for K-Clubbers back in the fall. It was a mess for many (including me). The virtual wait room was a joke. I was in at # 600 or so, waited 90 minutes give or take and as I got to #1 I get a message that all tickets for everything are sold out. That was not really the case, because the servers got bombed and all kinds of problems happened. To be fair, many were able to get in and out without a problem. If I recall correctly, the reopened tickets again and I was able to get in and out with the games I wanted for my family and as gifts. I'd give my K-Club experience about a B because I did get tickets to what I wanted (more or less) but it was much harder than I expected.
The next big issue is the secondary market. That is a nightmare. There are several FB groups that sell tickets and 99% of them are full-on scams. The FB K-Club group is a lot safer, as you cannot get there without being in the K-Club so the sellers are a little bit of a known quantity (I guess). I feel badly for people who get scammed out of their money in their desperation to get tickets - it happens many times per day. I am not really sure what they (The Bananas) can do, though something came across my radar recently that might help. They own their own ticket agency and do not have the horsepower of a Ticketmaster but they might need to adopt one of the programs they have.
Recently I put in for a lottery for tickets at a venue here in Washington, DC. No paper tickets, all virtual. The person who bought the tickets has to be the one going to the concert. If they want to resell, the only way to do so is through something Ticketmaster set up and it has to be at face value. If the Bananas can do something like that, at least people would have a chance on the secondary market for legitimate tickets.
Last year I thought we were not going to be able to go to any more games since getting tickets was hard when they played in the College League. Leaving the college league, and going on a US tour made them even harder to get, though the K Club made access possible. We may be Banana'd out in our family after 3 years or so.